Solution
AI applications for customer interaction
Conversational interfaces and AI workflows that query CRM data, search documentation and draft message replies. Integration with customer-management software and approval before messages are sent.
Architecture and implementation
Conversational interfaces
Web interfaces, assistants and conversational services integrated into applications.
Knowledge and data
Document retrieval combined with access to information in databases and APIs.
CRM and workflow integration
Integration with customer relationship tools and application workflows.
Design decisions
Integration of language processing with customer communications and relationship-management applications. Document context, relevant history and escalation rules are assembled while keeping proposed responses distinct from sent communications.
Illustrative implementation
A service can classify a message, retrieve relevant references and prepare a response in the existing tool, with approval before sending.
Engineering outputsCRM integrations, message processing, draft generation and approval workflows
Development and integration
- Assistants and multilingual interfaces
- Retrieval, extraction and classification
- APIs and CRM integration
- Web applications and backend services
Systems involved
- CRM and support tools
- Knowledge bases and catalogues
- Portals, applications and messaging
Service lineArtificial intelligence →
Related solutions
Discuss your project
A discussion of your project’s design, development and production deployment.