Enterprise
Retail and e-commerce
This page covers the multi-site chain and volume online retail. An independent shop belongs on the SME page instead, where the questions are the same at an entirely different scale.
The sector’s needs
- Demand forecasting that plans stock and replenishment across every site and channel at once
- A pricing engine with explicit rules, simulated on history and measured against a control group
- One governed view of product, customer and transaction feeding the shop, the site and the warehouse the same figures
- Customer service carried by assisted pipelines that absorb the peak weeks with the same team
- A catalogue enriched and kept complete by pipelines grounded in supplier data, with review before publication
Delivered across Switzerland, remote-first, with on-site days by arrangement.
Scope boundary
Operational coverage follows the hours, systems and escalation paths the contract names. Payment, acquiring and terminal compliance stay with their providers; out-of-hours availability exists only where the contract says so.
Examples of what gets built
Demand forecasting
Forecasting by product and by site, with seasonality, holidays and campaigns, at the horizon that replenishment actually uses.
Predictive analysis →Bounded pricing
Explicit pricing rules, simulated over history then applied to a restricted scope with a control group.
Dynamic pricing →Assisted customer care
Sorting and routing of incoming messages, with a draft reply grounded in your past answers.
Assisted customer care →Catalogue enrichment
Missing attributes filled from supplier sheets, with review before publication.
Document automation →One view of the customer
Point of sale, online and loyalty brought together under a shared definition, before any personalisation project.
The data foundation →Online shop and till in sync
Stock and prices aligned between the till, the online shop and the ERP, with a log of what went through and what failed.
Connectors between your systems →Yesterday’s figures by morning
Sales from every channel brought into one report the platform produces before opening.
Automated reporting →Internal assistant for store teams
Product sheets, return conditions and till procedures queryable in plain language, with the passage quoted on every answer.
Secure AI assistants →Invoicing and collection
QR-bill at the version in force, structured addresses checked at entry, and the payment attached to the invoice without comparing two screens.
The Swiss invoicing chain →Portal for resellers and suppliers
Orders, availability and invoices readable by the partner, with a declared scope per account and an access log.
Customer and supplier portal →One collaboration tenant kept in order for every shop
The shops' Microsoft 365 or Google Workspace tenant gets separated admin roles, a protected mail domain and licences reconciled to people: the right tier for each person rather than the highest for everyone.
Mail and collaboration tenant →Critical trading hours are declared
Till, network and card terminal are monitored from the shop's point of view. Each signal has a recipient, procedure and explicitly contracted coverage window; monitoring doesn’t promise out-of-contract response.
Monitoring you can act on →One account per person in every shop
Sales staff, managers and seasonal workers receive their rights through groups that follow the role and the shop. An end of contract closes the till, the tenant and the supplier portal the same day.
Identity, directory and access →Sales and stock restored before opening
The central till, the stock and the accounts each carry a downtime management has accepted. The timed restore says whether the shops open on time after an incident.
Backup and recovery →
Examples of solutions
The data foundation
Your sources reconciled in a governed model, with definitions, owners and controls.
Automated reporting
A report produced from controlled sources, with gaps, delay and approval visible.
Secure AI assistants
An assistant evaluated on your documents, with sources, permissions, processing and retention written down.
Document automation
Reading, sorting and extracting whatever arrives by email, PDF or scanner.
Predictive analysis
Forecasting demand, consumption or failure, from what you already measure.
Dynamic pricing
Exploratory pricing rules, simulated then tested within an explicit scope and limits.
Assisted customer care
Sorting, routing and drafting replies, without letting a robot speak for you.
The Swiss invoicing chain
QR-bills, payment files and reconciliation, in the formats the banks expect.
Connectors between your systems
The bridges between accounting, ERP, CRM and the web, with retries and a log.
Customer and supplier portal
Quotes, orders, deliveries and invoices, readable without going through your team.
Monitoring you can act on
Useful signals, each with a threshold, recipient, coverage window, procedure and closure.
Identity, directory and access
One account per person, rights carried by groups, technical secrets inventoried and revocations you can verify.
Backup and recovery
An isolated copy, a restore performed and timed, then recovery objectives decided per service and rehearsed.
Mail and collaboration tenant
Microsoft 365, Google Workspace or kSuite designed, migrated and kept in order: admin roles, sharing, a protected mail domain and justified licences.
Relevant experience
Assignments I delivered, described without naming anyone. No logos and no testimonials: what I did, and with what.
Data-pipeline architecture on Google Cloud for an international index and financial-data provider
Airflow · dbt · BigQuery · Terraform
Salesforce-Tableau connectors for a Lausanne-based media foundation
JavaScript · SQL
Data-workflow automation for an internationally renowned classical-music festival
Power BI · Python
Why me
- Pricing rules simulated over your own history before anything goes live, and a stop procedure that has been tested
- The link made between the till and the data warehouse
- Dashboards delivered in the tool management already opens
- No online shop built or resold: I work with the one you have
Neighbouring sectors
Banking and insurance
Document processing, internal assistants and market data, under traceability constraints.
Logistics and supply chain
Volume forecasting, transport documents and end-to-end visibility.
Manufacturing
Shop-floor data in one place, maintenance triggered by condition, documentation you can query.
Test the fit: Retail and e-commerce
Describe the context, constraints and decision you need to make. The first conversation qualifies scope, boundaries and the next useful step.
Describe the situation